SitePublisher AI Support
Get the right help without slowing down your workflow.
Find the fastest route from first setup to focused troubleshooting. Start with the checks below, collect the right details and keep sensitive credentials private.
Practical guidance for Free and Pro · Never share passwords or API keys
Find the right resource
Start with the answer closest to your question
Use the product pages and workflow guides for an immediate answer. The technical documentation library is the next website section being expanded.
First setup
See the six-step route from installation and OpenAI configuration to review and WordPress publication.
Open How It Works →Feature guidance
Understand Single Article, Website Profiles, SEO metadata, multi-site publishing and Pro automation.
Explore all features →Free or Pro
Compare the local Free workflow with Pro features for bulk production, scheduling and multiple websites.
Compare editions →Example workflows
See how website owners, publishers and SEO professionals can organize their SitePublisher AI process.
View use cases →Free release status
Check what the Free edition includes and see when the verified public installer becomes available.
Visit Download Free →Technical documentation
Detailed installation, connection, publication and troubleshooting guides are being prepared here.
Open Documentation →Focused troubleshooting
Check the most likely cause before changing your setup
Work through the relevant checklist in order. Record the exact error and time it occurred; those details make later support much faster.
No article or image is generated
- Confirm that an OpenAI API key is saved in Platform Settings
- Check the OpenAI account billing and usage status
- Run the available SitePublisher AI health checks
- Copy the exact error message without exposing the API key
A destination website will not connect
- Confirm that the destination uses HTTPS and its REST API is available
- Check the WordPress username and Application Password
- Verify that the selected user can create and publish posts
- Check whether a firewall or security plugin blocks REST requests
A scheduled article is delayed
- Compare the WordPress timezone with the intended publication time
- Check Site Health for a late scheduled event or loopback problem
- Make sure WP-Cron or a server cron is running reliably
- In Pro, run Check & recover schedules to verify the queue
Prepare your request
Details that help us diagnose the issue
A concise, reproducible report is more useful than access credentials. Include only the technical context needed to understand what happened.
Edition and version
State whether you use Free or Pro and copy the SitePublisher AI version shown in the plugin.
Environment
Include the WordPress and PHP versions plus the relevant SEO, caching or security plugin names.
Steps and expected result
Describe what you selected, what you expected to happen and what happened instead.
Error, screenshot and timing
Provide the exact non-sensitive error, a focused screenshot and the approximate time and timezone.
Do not send your OpenAI API key, WordPress password, Application Password, hosting login, private keys or payment details.
Support by edition
Clear guidance now, direct product support at launch
Self-service product information is available to everyone. The final Pro support process and response terms will be published before subscriptions open.
Self-service support
Use the public product guidance and documentation for installation, configuration and standard workflows.
- How It Works walkthrough
- Feature and edition information
- Technical documentation as it becomes available
- General release and compatibility updates
Product support
Active Pro subscriptions will include product support in addition to updates and the complete documentation library.
- Help diagnosing SitePublisher AI behavior
- Guidance for multi-site and automation workflows
- Licensing and update assistance
- Published support terms before sales open
Direct support
Contact us directly by email when you need support.
Use the Contact page to send a concise support request after working through the checks above. Direct email keeps you in control of the information you share and avoids storing an additional form submission in WordPress.
Support FAQ
Before you send a request
These answers set clear expectations and help keep your website and accounts protected.
Where should I start if I am new to SitePublisher AI?
Begin with How It Works. It explains the required WordPress and OpenAI setup and follows the workflow through to review and publication.
Should I send my OpenAI key or WordPress password?
No. Never include an API key, password, Application Password or hosting credential in a form, screenshot or message. A normal diagnostic request does not require these secrets.
Can support change my hosting or security configuration?
We can help identify how SitePublisher AI interacts with WordPress, but hosting, firewall and third-party plugin configuration remains under the control of you or the relevant provider.
What should I do if my entire website is unavailable?
Contact your hosting provider first. A complete website outage usually needs server-level access that SitePublisher AI support does not have.
When will direct Pro support become available?
The final support route and terms will be published before Pro subscriptions open. Until then, no response-time commitment is being advertised.
Start with the essentials
Most questions begin with the workflow.
Review the six-step process or explore the feature overview before moving to technical troubleshooting.