1. Scope of this policy

This Refund and Cancellation Policy applies to paid SitePublisher AI software licenses and subscriptions purchased directly from sitepublisher.ai. It forms part of our General Terms and Conditions.

Purchases made through another authorised marketplace or reseller are subject to that seller’s payment and refund process, except where mandatory law requires otherwise.

OpenAI API usage, WordPress hosting, domain registration and other third-party costs are purchased separately and cannot be refunded by SitePublisher AI.

2. Cancellation before download or activation

If you placed an order by mistake and have neither downloaded the Pro package nor activated its license, contact us without delay. Subject to verification of the order status, we can cancel the order and return the amount collected.

Once the software has been downloaded or the license has been activated, the digital product has been delivered and the change-of-mind cancellation described above is no longer available.

3. Cancelling Annual Pro

Annual Pro renews automatically at the end of each paid term unless it is cancelled before the scheduled renewal.

• Cancellation stops the next renewal charge.
• You normally retain access to Pro entitlement, updates and included support until the current paid term ends.
• Cancellation does not create a pro-rata refund for unused time in the current term.
• A request received after a renewal has completed applies to the following renewal unless the payment independently qualifies for a refund under section 5.

When customer accounts are active, cancellation will be available there. You may also request cancellation by emailing clients@sitepublisher.ai from the address associated with the order. Send the request before the renewal date and allow sufficient time for it to be processed.

4. Founders Lifetime licenses

A Lifetime license is a one-time purchase and has no recurring subscription payment to cancel. “Lifetime” refers to the commercial lifetime of the SitePublisher AI product, as further defined in the General Terms and Conditions.

The Founders Lifetime license includes product updates for the commercial lifetime of SitePublisher AI and personal support for the first 12 months after purchase.

You may ask us to close an associated account or deactivate the license, but doing so does not by itself create a right to a refund after download or activation.

5. When a refund may be issued

We will also issue a refund where required by applicable mandatory law. Depending on the circumstances, we may first offer a correction, replacement download, configuration guidance or another proportionate remedy.

A partial refund is available only where expressly agreed or legally required. Any refund decision is based on the affected order, license, environment and evidence supplied.

6. Situations that are normally non-refundable

• expected search ranking, traffic, revenue or other commercial outcomes;
• OpenAI costs, rate limits, model output, account restrictions or changes to a third-party service;
• hosting, security, firewall, plugin or theme conflicts outside our reasonable control;
• failure to maintain backups, updates or valid credentials;
• features described as planned, experimental, illustrative or “coming soon” rather than included at purchase;
• custom development, migration or configuration work not included in the purchased plan; or
• license suspension resulting from non-payment, misuse or a material breach.

We will still assess whether the reported issue reveals a material defect in SitePublisher AI itself rather than relying only on the categories above.

7. Give us an opportunity to resolve a defect

Before requesting a defect-based refund, please allow us a reasonable opportunity to investigate and resolve the issue. We may ask for:

• the order number and license identifier;
• the SitePublisher AI version and relevant WordPress, PHP and server versions;
• a clear description of the expected and actual behaviour;
• reproduction steps, screenshots or non-secret diagnostic logs; and
• confirmation that published requirements and relevant documentation were followed.

Never send passwords, OpenAI API keys or WordPress Application Passwords by email. We will not require secret credentials to assess an ordinary refund request.

8. How to request a refund

1. Email clients@sitepublisher.ai from the address used for the order.
2. Include the order number, purchase date and a concise reason for the request.
3. If the request concerns a defect, include the non-secret diagnostic information described above.
4. We will acknowledge the request and tell you whether further information or a support attempt is needed.

Submit a request promptly after discovering the relevant issue. Delay may make it impossible to verify the original circumstances.

9. What happens after a full refund?

When a full refund is approved and processed:

• the related annual subscription is cancelled;
• the Pro or Lifetime license is revoked;
• new activations, Pro entitlement, software updates and support may stop immediately; and
• you must stop using Pro-only functionality covered by the refunded license.

License revocation does not remotely delete the plugin, generated articles, website content, configuration or other customer data stored in your WordPress installation.

10. Refund processing and payment disputes

Approved refunds are returned to the original payment method unless another method is required by law or expressly agreed. We normally initiate an approved refund without undue delay and within ten business days. Your bank or payment provider may need additional time before the credit appears.

Currency-conversion differences, bank fees and changes in exchange rates are outside our control unless applicable law provides otherwise.

Please contact us first if you do not recognise or dispute a payment so we can investigate. A fraudulent or abusive chargeback may lead to immediate suspension of the associated subscription, license and support while the dispute is reviewed.

11. Mandatory legal rights

SitePublisher AI is sold only for business and professional use. This policy does not create a voluntary consumer cooling-off period.

If a purchaser is legally entitled to a non-waivable remedy despite the business-only sales restriction, that right takes priority over any conflicting part of this policy. Nothing here excludes liability or remedies that cannot lawfully be excluded.

12. Provider and contact details